Hiring a rock star process server is easy when you follow a few simple steps.
1. Credentials - Make sure they have completed all the state requirements to legally provide service of process.
2. Leadership - If their like Judicial -- Having a CEO that has graduated from a top university in Criminal Justice will certainly assure that the level of expertise will be top-notch.
3. Technology - Ask if they have web-tracking and Customer Relation Management System (For great customer service)
4. Capabilities - Can they offer skip tracing, investigations and research if the person you are serving becomes evasive or other situations arise?
5. Support - Can they offer phone, email and after hours support in case of an emergency?
6. Super Heros (Bonus) - If a document becomes difficult to serve will they go at random hours, try to make an appointment, or have the x-men break down the door? (Just kidding about the x-men) But it's always great to have a process serving company that will go out of their way.