It Begins: Since we started the service of process (process service) business, using FedEx has been a daily task. FedEx has been our choice because of the ease of use and the ability to track our package every step of the way.
The problem: When I sat down with Chris, our technology guru to conceptualize on ways to increase customer satisfaction he asked me an interesting question. Chris asked "What's the process of serving a legal document, and how was the customer involved?" At the end of our conversation we both realized that our clients we're making too much of an effort to track their job progress.

The Solution: We implemented an easy to use online job tracking system that allows you to view all your jobs and even narrow it down to view specific details. The most impressive feature is how it emails our clients every time we update a job. By using what we learned from FedEx "Keep the customer informed, and make them work less".